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Nortel has released Service Update Supplementary 0503 for CCMA, and 0504 and 0506 for CCMS.  These files are provided to assist VOX Field Engineers and those VOX customers that possess advanced skills at self maintaining their systems.

•   Contact Center Manager Administration 6.0 SUS0503 (2 MiB)
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•   Contact Center Manager Server 6.0 SUS0504 (18.4 MiB)
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•   Contact Center Manager Server 6.0 SUS0505 (16.8 MiB)
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Please review the documentation for each service update prior to deploying it to verify that it is applicable to your installation. Nortel service updates can also be obtained through the Nortel support portal, or by opening a service request using the VOX Service Request portal.

Patch installation assistance may be treated as a billable if performed during routine maintenance, if you have any questions please speak with your VOX Account Manager. If you are not currently a customer, please contact Nancy Price via email or by calling 650-989-1015.