Do not use Remote Desktop Console (RDC) on Contact Center products running on Windows 2003 platforms until further notice.
February 3rd, 2010
Background:
Remote Desktop Console connections create new socket connections between the new request and the server. During
this process, all socket connections are re-created
Analysis:
Creation of Remote Desktop Console connection produces socket level blockages on Windows 2003.
When a Remote Desktop Console connection is created to a Windows 2003 server, it causes brief period of inactivity on
the sockets. This in turn leads to system wide blockages on the server.
The side affect of the above scenario on CCMS is the possibility of TSM link congestion or SYS_TEN timeouts.
Recommendations:
Use other options to access the server (i.e. access it directly or use PcAnywhere).
Limit the use of Remote Desktop console connections to periods of low call traffic
Required Actions:
None. A case is currently open with Microsoft on this issue
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