Archive for the ‘Voice’ Category
Do not use Remote Desktop Console (RDC) on Contact Center products running on Windows 2003 platforms until further notice.
Wednesday, February 3rd, 2010
Background:
Remote Desktop Console connections create new socket connections between the new request and the server. During
this process, all socket connections are re-created
Analysis:
Creation of Remote Desktop Console connection produces socket level blockages on Windows 2003.
When a Remote Desktop Console connection is created to a Windows 2003 server, it causes brief period ...
Manufacture Discontinuation of IP 2000 series phonesets
Thursday, December 31st, 2009
On November 3, 2008, Nortel announced their plan to Manufacture Discontinue the IP 2000 phoneset series and recommended customers consider the appropriate product offerings for their phone system. On November 12th, VOX announced to it's customer base via this support site. As of today, the IP 2000 series phonesets are ...
EOS: Contact Center 6
Wednesday, September 16th, 2009
This post serves as notice to all customers that after September 30, 2009 no new sales of Contact Center 6 software will be made. Nortel previously gave advanced notice of this deadline on June 4, 2009.
Additionally, the Contact Center 6 product will enter end-of-life June 30, 2010 and Manufacture Discontinued on ...
EOL: Contact Center 6
Tuesday, June 16th, 2009
This post serves as notice that in two weeks on June 30, 2010, Contact Center 6 will become end-of-life. Nortel provided advanced notification of this status on June 4, 2009. This software product will become Manufacture Discontinued on June 30, 2012.
To see the original advanced notification provided by VOX Network ...
Contact Center 6 Software Lifecycle Support Notice
Friday, June 5th, 2009
This post provides advance notification of the lifecycle change for Call Center Manager (CCM) 6.0 for Meridian 1 / CS1000 and SIP Contact Center. A separate notice will be issued for CCM 6 connected to CS2x100 switches. This post applies to CCM Release 6 family of products, namely, Call Center Manager Server (CCMS), ...
CallPilot all releases and McAfee Antivirus 8.5
Wednesday, May 20th, 2009
Do NOT install McAfee Anti-virus 8.5 on any release of CallPilot. Currently the interoperability with CallPilot is not supported due to the way the McAfee processes run on the Windows machine. Nortel is currently working with McAfee to provide support as soon as possbile.
CallPilot - Microsoft Internet Explorer 8
Wednesday, May 20th, 2009
Nortel has NOT approved Internet Explorer 8 for use with CallPilot for any release. DO NOT install Internet Explorer on CallPilot until further notice. Internet Explorer 8 is now being offered as part of Microsoft Windows Update.
Massive Phone Outage Strikes The South Bay
Thursday, April 9th, 2009
Santa Clara, Calif. -- A fiber optic line was cut early Thursday morning in San Jose. Service for Verizon land line and cell phone service being affected. The surrounding areas of Santa Clara, Santa Cruz, and San Benito are also affected.
Chris Darnell, a dispatcher with Santa Clara County said the ...
