Archive for the ‘CallPilot’ Category
CallPilot 5.0 Service Update 4 (SU04)
Thursday, October 23rd, 2008
Nortel is pleased to announce the availability of Service Update 4 (SU04) for CallPilot 5.0 servers. Service Updates (SUs) simplify CallPilot software maintenance by providing all individual customer Performance Enhancement Packages (PEPs) released since General Availability (GA) and other enhancements in a manageable, easy to apply update.
SU04 is now available ...
CallPilot MPB96 and MGate Updates
Tuesday, August 12th, 2008
VOX is pleased to report that Nortel introduced an enhanced MPB96 Board (NTRH40CAE5) for use in CallPilot 600R and 1005R Rackmount servers. Additionally, Nortel has released a newer MGate card (NTRB18DAE5) that resides in the CS1000 or M1 (Meridian 1) switch equipment sheves. This newer card offers backward compatibility with ...
CallPilot does not recognize tape drive, or tape drive unusable
Monday, August 11th, 2008
Issue:
CallPilot unable to recognize or use tape drive
Environment:
CallPilot 600R
CallPilot 1005R
Solution:
[voxfooter type="opssolution" for="1066"]
MS08-037 Applicability to CallPilot
Wednesday, August 6th, 2008
Nortel has released a bulletin advising customers of the applicability of MS08-037 to CallPilot servers.
[download id="45"]
Please note that effective December 31, 2006, Microsoft discontinued support for and no longer provides security updates for the Windows NT 4.0 OS. This affects the security vulnerability of CallPilot 2.5 and earlier systems. VOX ...
Microsoft Hotfix Applicability for Nortel Contact Center
Wednesday, August 6th, 2008
VOX is pleased to make the Microsoft Hotfix Applicability for Nortel Contact Center document available to customers who wish to self-maintain the Microsoft Hotfixes that are applied to their Nortel servers running Microsoft Windows NT 4.0, Microsoft Windows 2000, Microsoft Windows XP and Microsoft Windows 2003 Server.
[download id="44"]
If you would ...
CallPilot Database transaction file cannot be opened - Bluedat1.log
Saturday, August 2nd, 2008
Issue:
Event ID 1
ASANYs_DB_SQLANY
Cannot open transaction log file - No such file or directory.
Environment:
CallPilot 5.0
Solution:
[voxfooter type="opssolution" for="1064"]
Proper boot order for Contact Center & CallPilot products in a single site environment
Monday, July 28th, 2008
Issue:
Customer requests information on the order in which to boot CallPilot and Contact Center in a single site environment
Environment:
Meridian-1 or CS1000
Contact Center or Symposium
CallPilot
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1059.
If you are not already a customer, please contact us and request to be set ...
Customer Manual Recovery Program
Friday, July 18th, 2008
VOX is pleased to report that Nortel has announced a Customer Manual Recovery Program for the following Enterprise products:
Communication & Application Servers
Communication Server 1000E
Communication Server 1000M Cabinet/Chassis
Communication Server 1000S
Messaging & Conferencing
CallPilot
Note: Nortel has announced the CMR product for additional products.
This program provides tools and training to Customers and Partners who have ...
CallPilot 600r and 1005r Platforms: Dongle Holder Replacement
Thursday, July 17th, 2008
VOX is pleased to announce that Nortel has released a product bulletin revision for CallPilot 600r and 1005r Platforms: Dongle Holder Replacement. Nortel has identified a potential issue with the Universal Serial Bus (USB) dongle holder used with CallPilot 600r and 1005r rackmount servers. For more information, download the product ...
CallPilot 5.0 Software Updates
Wednesday, July 9th, 2008
In an effort to support customers that perform their own routine maintenance, VOX is pleased to announced that Nortel has released the following service updates for CallPilot 5.0 today.
[download id=15]
[download id=16]
Please review the documentation for each service update prior to deploying it to verify that it is applicable to your installation. Nortel ...
