Archive for the ‘Contact Center’ Category
Do not use Remote Desktop Console (RDC) on Contact Center products running on Windows 2003 platforms until further notice.
Wednesday, February 3rd, 2010
Background:
Remote Desktop Console connections create new socket connections between the new request and the server. During
this process, all socket connections are re-created
Analysis:
Creation of Remote Desktop Console connection produces socket level blockages on Windows 2003.
When a Remote Desktop Console connection is created to a Windows 2003 server, it causes brief period ...
EOS: Contact Center 6
Wednesday, September 16th, 2009
This post serves as notice to all customers that after September 30, 2009 no new sales of Contact Center 6 software will be made. Nortel previously gave advanced notice of this deadline on June 4, 2009.
Additionally, the Contact Center 6 product will enter end-of-life June 30, 2010 and Manufacture Discontinued on ...
EOL: Contact Center 6
Tuesday, June 16th, 2009
This post serves as notice that in two weeks on June 30, 2010, Contact Center 6 will become end-of-life. Nortel provided advanced notification of this status on June 4, 2009. This software product will become Manufacture Discontinued on June 30, 2012.
To see the original advanced notification provided by VOX Network ...
Contact Center 6 Software Lifecycle Support Notice
Friday, June 5th, 2009
This post provides advance notification of the lifecycle change for Call Center Manager (CCM) 6.0 for Meridian 1 / CS1000 and SIP Contact Center. A separate notice will be issued for CCM 6 connected to CS2x100 switches. This post applies to CCM Release 6 family of products, namely, Call Center Manager Server (CCMS), ...
Nortel updates Microsoft Hotfix Applicability document for Contact Center 6.0
Wednesday, December 3rd, 2008
Nortel has released an updated Microsoft Hotfix Applicability document for Contact Center 6.0.
[download id="78"]
For the latest release, always visit Nortel's website at http://support.nortel.com/
[voxfooter type="opsinfo" for="CC6 Microsoft Hotfix Applicability document"]
Nortel Response to Microsoft Security Bulletin MS08-067
Wednesday, October 29th, 2008
On October 23rd, 2008, Microsoft released an out-of-cycle security update MS08-067 - Vulnerability in Server Service Could Allow Remote Code Execution (958644). Some Nortel products contain this software as a component and thus are potentially affected by the vulnerabilities addressed. This bulletin provides a multi-product consolidated response for the Nortel ...
Contact Center Portfolio HotFix Applicability List
Monday, October 27th, 2008
Nortel has updated the Contact Center Portfolio HotFix Applicability List. You may download the file below.
[download Id=44]
Microsoft Partner Alert — Critical Security Update (out of band) - MS08-067
Friday, October 24th, 2008
This alert is to provide you with an overview of the new security bulletin released (out of band) on Thursday, October 23, 2008. Microsoft has released security bulletin MS08-067, Vulnerability in Server Service Could Allow Remote Code Execution (958644), to address a vulnerability in all currently supported versions of Windows. ...
Notification of CCMA Patch Availability
Thursday, October 23rd, 2008
This post serves as reminder to the VOX customer base that the latest available patch for the CCMA (Contact Center Manager Administration) product is SU05 followed by SUS0501, SUS0502, and SUS0503.
If you have not already installed Service Update 3 and supplementals, you will need to install the pre-requisite patch to ...
EOL: Symposium 5.0
Tuesday, September 30th, 2008
As of this date, September 30, 2008, Symposium Call Center Server (SCCS) 5.0 has been transition to End of Life (EOL) status. From this date, no further support from Nortel will be provided for SCCS 5.0. Emergency recovery and/or upgrades may be performed in accordance with customer specific service plans ...
