Archive for the ‘Contact Center’ Category
CCMA 6.0 ERROR:UNKOWN on all links
Monday, September 22nd, 2008
Issue:
CCMA 6.0 ERROR:UNKNOWN appears on all links. Server is the only system with the problem. Client machines work ok.
Environment:
CCMA 6.0 and Internet Explorer 7.
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1076.
If you are not already a customer, please contact us and request to be ...
Nortel releases new Contact Center Software Updates
Saturday, August 23rd, 2008
Nortel has released Service Update Supplementary 0503 for CCMA, and 0504 and 0506 for CCMS. These files are provided to assist VOX Field Engineers and those VOX customers that possess advanced skills at self maintaining their systems.
[download id="54"]
[download id="55"]
[download id="56"]
[voxfooter type="opspatch" for="CC6 Updates, 23aug08"]
Microsoft Hotfix Applicability for Nortel Contact Center
Wednesday, August 6th, 2008
VOX is pleased to make the Microsoft Hotfix Applicability for Nortel Contact Center document available to customers who wish to self-maintain the Microsoft Hotfixes that are applied to their Nortel servers running Microsoft Windows NT 4.0, Microsoft Windows 2000, Microsoft Windows XP and Microsoft Windows 2003 Server.
[download id="44"]
If you would ...
Report Configuration Wizard does not launch
Wednesday, July 30th, 2008
Issue:
Report Configuration Wizard (RCW) does not launch
Environment:
Contact Center Manager Administrator (CCMA)
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1062.
If you are not already a customer, please contact us and request to be set up as a customer so that you can request solution 1062.
Contact Center Real Time Displays update with static information
Monday, July 28th, 2008
Issue:
Contact Center Real Time Displays update with data, but the data does not change or reflect real time information within Contact Center environment
Environment:
Contact Center 6
Contact Center Manager Administration (CCMA)
Contact Center Manager Server (CCMS)
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1060.
If you are not already ...
Proper boot order for Contact Center & CallPilot products in a single site environment
Monday, July 28th, 2008
Issue:
Customer requests information on the order in which to boot CallPilot and Contact Center in a single site environment
Environment:
Meridian-1 or CS1000
Contact Center or Symposium
CallPilot
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1059.
If you are not already a customer, please contact us and request to be set ...
Cannot schedule report to print to file in Contact Center Manager Administration
Thursday, July 24th, 2008
Issue:
Cannot schedule report to print to file in Contact Center Manager Administration
Report schedules show as disabled.
Environment:
CCMA 6.0
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1054.
If you are not already a customer, please contact us and request to be set up as a customer so that you ...
Contact Center server time off by one hour from PBX
Thursday, July 3rd, 2008
Issue:
Contact Center server time is off by one hour from PBX.
Environment:
Symposium Contact Center Server, All Versions
Contact Center, All Versions
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1043.
If you are not already a customer, please contact us and request to be set up as a customer so ...
Contact Center 6 Software Updates
Thursday, July 3rd, 2008
In an effort to support customers that perform their own routine maintenance, VOX is pleased to announced that Nortel has released the following service updates for the Contact Center 6 portfolio today.
[download id="6"]
[download id="7"]
[download id="8"]
[download id="9"]
REPS 6.0 SU 02
Please review the documentation for each service update prior to deploying it to ...
CCMS/License Manager grace period has expired | Contact Center | Manager | CCMS | 6.0
Friday, June 27th, 2008
Issue:
A pop-up appears on the CCMS indicating that the License Manager has failed, that the grace period of ten days has been exceeded, and that the services were starting to shut down.
The lm.log file and the Client Event Browser confirmed that the grace period of ten days had been exceeded. It began when ...
