Archive for the ‘Core’ Category
Massive Phone Outage Strikes The South Bay
Thursday, April 9th, 2009
Santa Clara, Calif. -- A fiber optic line was cut early Thursday morning in San Jose. Service for Verizon land line and cell phone service being affected. The surrounding areas of Santa Clara, Santa Cruz, and San Benito are also affected.
Chris Darnell, a dispatcher with Santa Clara County said the ...
Firmware Up-issue General Availability for M3900 Digital sets
Monday, February 2nd, 2009
Nortel has announced new digital phone firmware availability for M3903, M3904 and M3905 telephone sets. Firmware versions are as follows:
M3903 version 8.9 / 89
M3904 version 9.2 / 92
M3905 version 9.2 / 92
This firmware is applicable to:
CS1000 Releases 4.0, 4.5, 5.0 and 5.5.
For CS1000 Release 3.0, the latest firmware releases are ...
Business Communication Manager 50 (BCM50) 1.0 Manufacturer Discontinued Notice
Tuesday, January 27th, 2009
Nortel provided notice to customers and distributors that the BCM50 Rls 1.0 and Survivable Remote Gateway 50 (SRG50) Rls 1.0 products transitioned to Manufacture Discontinued status on May 7, 2007. Nortel plans to transition these products to End of Life status in January of 2012. After that time, support from Nortel ...
Business Communication Manager (BCM) 3.7 Manufacture Discontinued Notice
Tuesday, January 27th, 2009
Nortel transitioned the BCM Rls 3.7 and Survivable Remote Gateway (SRG) Rls 1.0 products to Manufacture Discontinued on December 4, 2006. Nortel has extended the Support Life Cycle for these products until August 2011, at which time they will become End of Life and support from Nortel will be limited ...
Business Communication Manager (BCM) 3.6 End of Life Notice
Tuesday, January 27th, 2009
Nortel announced their Support Life Cycle plan for BCM 3.6 in July of 2005 intending to End of Life BCM 3.6 on April 17, 2007. This notification is to advise all VOX customers that any BCM200/BCM400/BCM1000 systems on release 3.6 is now End of Life. Support from Nortel will be ...
One way audio between IP Phones and TDM resources
Tuesday, November 11th, 2008
Issue:
IP Phone experiences one-way speech path between the IP Phone and a TDM resource (such as a digital phone, T1 or voicemail)
Environment
CS1000 4.5
MC32
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IP Phones cannot communicate with TDM resources
Tuesday, November 11th, 2008
Issue:
Power outage
All systems reboot
T1s are enabled and channels are IDLE
CallPilot ports are IDLE
Media Cards are IDLE
IP Phone to IP Phone works, but attemps to call PSTN or CallPilot fail with re-order
Environment:
CS1000
CallPilot
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Daylight Saving Time ends on Sunday, November 2nd, 2008
Thursday, October 30th, 2008
[download id=73]
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CS1000 Wired and Wireless Headset Compatibility Bulletin
Thursday, October 23rd, 2008
VOX is pleased to present this Nortel document listing the compatible wired and wireless headsets for the CS1000 product line.
[download id="67"] [voxfooter type="opsinfo" for="Headset Bulletin"]
CS1000 QoS Alarm suppression
Friday, September 19th, 2008
Issue:
Customer requests information on how to suppress (or alert) QoS alarms on the PBX; or
Customer requests information on how to identify cause of Zone level QoS alarm on the PBX
Environment:
CS1000 4.5 or later
Solution:
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