Archive for the ‘Telstrat CallParrot’ Category
Phone sets show “CP server down” on display
Tuesday, July 22nd, 2008
Issue:
Phones show "CP server down"
Environment:
CS1000
TALC cards
IP Phones
CallParrot Server
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1052.
If you are not already a customer, please contact us and request to be set up as a customer so that you can request solution 1052.
Telstrat CallParrot server locks up when using DVD version 2.5
Thursday, July 17th, 2008
Issue:
Telstrat CallParrot server locks up when DVD 50% full
Environment:
Telstrat CallParrot version 6.2 and previous
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1046.
If you are not already a customer, please contact us and request to be set up as a customer so that you can request solution ...
Scoring issues when scoring more than 15 questions
Tuesday, July 1st, 2008
Issue:
Call scoring values change when scoring more than 15 questions (multiple pages)
Environment:
CallParrot 6.2 and earlier
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1037.
If you are not already a customer, please contact us and request to be set up as a customer so that you can request ...
Telstrat scoring issues when scoring more than 15 questions
Tuesday, July 1st, 2008
Issue:
Scoring issues when scoring more than 15 questions
Environment:
CallParrot 6.2 and earlier
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1036.
If you are not already a customer, please contact us and request to be set up as a customer so that you can request solution 1036.
Telstrat Archiving Center does not update percentage full on DVD
Tuesday, July 1st, 2008
Issue:
Telstrat Archiving Center does not update percentage full on DVD
Environment:
Telstrat CallParrot all versions
Symptoms:
Telstrat Archiving Center does not update percentage full on DVD
Status of DVD shows "playback ready"
DVD percentage full shows 90% or greater
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1036.
If you are not already ...
Tesltrat ACD reports do not show agents
Wednesday, June 25th, 2008
Issue:
Supervisors using the Telstrat CallParrot web client report that agents do not appear for selection in the ACD reports.
Environment:
CS1000
Telstrat CallParrot server
Telstrat CallParrot web client
Solution:
Please open a ticket using the VOX Service Request portal and request solution 1028.
If you are not already a customer, please contact us and request to be set ...
ACD Agents on TALC cards cannot use DN keys
Thursday, June 12th, 2008
Issue:
ACD agents on TALC cards cannot make outbound calls or use DN keys after receiving an inbound ACD call.
Logging out and back in to phone resets phone and permits use of DN key until next inbound ACD call.
Environment:
CS1000
Telstrat CallParrot server
Telstrat TALC cards
Solution:
[voxfooter type="opssolution" for="1027"]
