Support Headlines

Santa Clara, Calif. — A fiber optic line was cut early Thursday morning in San Jose.  Service for Verizon land line and cell phone service being affected.  The surrounding areas of Santa Clara, Santa Cruz, and San Benito are also affected.

Chris Darnell, a dispatcher with Santa Clara County said the fiber optic line was knocked out at around 2 a.m. and is actually owned by AT&T.

There is no word when the service will be restored.

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Supported Environments
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This section contains supported environments for this desktop client
version: Groupware types and versions, Operating Systems, and CallPilot
server releases.

Groupware Email Clients:
————————————–
Microsoft Outlook 2002 (XP)
Microsoft Outlook 2003
Microsoft Outlook 2007
Lotus Notes - 6.0.5 (Build 196)
Lotus Notes - 6.5 (Build 191 to 199)
Lotus Notes - 7.0 (Build 250 to 259)
Lotus Notes - 8.0 (Build 307 to 323)
GroupWise - 6.5
GroupWise - 7.0 

Internet Mail Clients:
—————————–
Microsoft Outlook Express - 6.0
Windows Vista Mail
Microsoft Outlook 2002 (XP) (Internet Mail Mode)
Microsoft Outlook 2003 (Internet Mail Mode)
Microsoft Outlook 2007 (Internet Mail Mode)
Thin Clients:
——————
Citrix MetaFrame XP on Windows 2000 Server / Windows 2003 Server (All Editions)
Citrix MetaFrame Presentation Server 3.0 on Windows 2003 Server (All Editions)
Citrix MetaFrame Presentation Server 4.0 on Windows 2003 Server (All Editions)
Client Operating Systems:
————————————–
Windows 2000 Professional
Windows XP Professional
Windows Vista

CallPilot Servers:
————————–
CallPilot 2.50
CallPilot 3.0
CallPilot 4.0
CallPilot 5.0

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Last tested version of Groupware Client
=====================================

This section contains the version of the Groupware client that CallPilot Desktop Client was
last tested against:

Groupware Email Clients:
————————————–
Microsoft Outlook 2002 SP2 (XP)
Microsoft Outlook 2003 SP1
Microsoft Outlook 2007
Lotus Notes - 6.0.5�
Lotus Notes - 6.5.4FP2�
Lotus Notes - 7.0.1
Lotus Notes - 8.0.2
GroupWise - 6.5.4
GroupWise - 7.0.1
GroupWise - 7.0.2 (Not fully tested)

  CallPilot Desktop Messaging 05.00.41.67 (166.1 MiB)
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Nortel* is pleased to announce the availability of UNIStim firmware release 3.2 for IP Phones. UNIStim firmware release 3.2 makes available firmware version 0604DCJ for the Phase II IP Phone 2001, Phase II IP Phone 2002, and Phase II IP Phone 2004. UNIStim firmware release 3.2 also makes available firmware version 0621C6M for the IP Phone 2007. In addition, UNIStim firmware release 3.2 makes available firmware version 0623C6N, 0624C6N, 0625C6N and 0627C6N for the IP Phone 1110, IP Phone 1120E, IP Phone 1140E and IP Phone 1150E respectively. Finally, UNIStim firmware release 3.2 makes available firmware version 062AC6N for the IP Phone 1210, IP Phone 1220 and IP Phone 1230.

Nortel recommends an upgrade to these releases of firmware for all applicable IP Phones and Call Servers at the earliest convenience. These releases are being provided as a no charge update to all customers.

UNIStim firmware release 3.2 for IP Phones delivers enhancements to Nortel’s IP Telephony Solution and delivers general quality improvements. The enhancements available include:

• “Reduced” screen mode on the IP Phone 2007 when used with Application
• Gateways
• Configurable Local Tools Menu passwords
• Auto provisioning support for VLAN source selection
• Ability to provision the SRTP-PSK payload type
• Support for Nortel Automatic QoS
• Adjustments to “Cache IP” when Voice VLAN is configured as “Auto”
• Intuitive entry of numeric digits from a USB keyboard
• Allow calling party numbers to be dialed from USB keyboard

  UNIStim Firmware Release 3.2 for IP Phones [Bulletin] (196.3 KiB)
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Hardware changes made to the IP Phone 1120E and IP Phone 1140E product design have recently been introduced into the factories. One of the changes was within the power circuitry to include additional power efficiencies for both IP Phone models. Both IP Phone 1120E and IP Phone 1140E models continue to support IEEE standard 802.3af for power over Ethernet as Class 3 devices. The new hardware requires a minimum IP Phone Firmware of UNIStim Rls 3.1 or SIP Firmware Rls 2.1. The product models ship from the factory with either the UNIStim or SIP Firmware minimum release levels installed, and the units also contain a mechanism to avoid a firmware downgrade to below the required minimum version.

Required actions by customer:

Upgrade firmware loaded on Signaling Servers to C6J (UNIstim 3.1) or later.

If the firmware is not upgraded on the Signaling Server to at least UNIstim 3.1, when the new IP 1120E and IP 1140E phones are attached to the CS1000 PBX an attempt will be made to “downgrade” them to whatever UNIstim release is currently installed.  This will fail repeatedly with a spurious error message (unless a patch is installed on the PBX to correctly interpret the downgrade denial response.)  Since these phones cannot be “downgraded” they will be denied service until the UNIstim firmware is upgraded at that site.

CS1000 Release 5.0 and later do not require the patch to properly interpret the downgrade denial.

  IP 1120E & IP 1140E New Minimum Firmware Requirement [Bulletin] (19.3 KiB)
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Vox Network Solutions has verified through the Microsoft Voice Specialized Partner Program on Office Communications Server 2007R2.  Vox Network Solutions is now able to provide our customers and prospective customers a high level of service that has been validated by the Microsoft VSP team.  We may now also offer Microsoft Voice Pilots using OCS 2007 R2.

For further information please contact Nancy Price at +1 (650) 989-1015

VOX Network Solutions achieves Voice Specialization in the Microsoft Partner Program in readiness for the launch of Microsoft’s Office Communications Server 2007 Release 2.

South San Francisco, California-Feb. 3, 2009- VOX Network Solutions a Microsoft Certified Partner, today announced that it has attained the Voice Specialization in the unified communications competency of the Microsoft Partner Program in preparation for the launch of Microsoft Office Communications Server 2007 R2.  Office Communications Server 2007 R2 will offer VOX customers streamlined communications that bring breakthrough productivity and greater cost savings.

“Our Customers come to us for consistent high-quality expertise in the most up to date   communications technologies because we provide a level of support that insures flawless execution,” says Scott Landis, President and CEO, VOX.  “Our recent Voice Specialization achievement is another example of our vow to support leading edge applications that deliver measureable benefits to our customers.  By working with Microsoft, we feel confident that our new certification and commitment to customer satisfaction will provide users of Office Communications Server 2007 R2 with enhanced functionality and significant value.”

“VOX Network Solutions believes in Microsoft’s vision for unified communications and enabling people to find and collaborate with colleagues right from the applications they already know and use,” said Moz Hussain, Director of the Unified Communications Group at Microsoft Corp.  “The potential for VOX to use Office Communications Server 2007 R2 to offer customer solutions with significant productivity and cost savings benefits are paramount in the current economic climate.”

About VOX Network Solutions

VOX Network Solutions, Inc. is a leading sole source provider of converged voice and data infrastructure solutions and services for enterprise businesses. Headquartered in the San Francisco Bay Area, VOX offers a complete range of voice and data applications and services including planning and design, installation and integration, and maintenance and monitoring. For more information, go to www.voxnetworksolutions.com .

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All Products and company names herein may be trademarks of their respective owners.

Media Inquiries:  Nancy Price, VOX Network Solutions, (650) 989-1015, nprice@voxns.com

Nortel has announced new digital phone firmware availability for M3903, M3904 and M3905 telephone sets.  Firmware versions are as follows:

• M3903 version 8.9 / 89
• M3904 version 9.2 / 92
• M3905 version 9.2 / 92

This firmware is applicable to:

• CS1000 Releases 4.0, 4.5, 5.0 and 5.5.

For CS1000 Release 3.0, the latest firmware releases are M3903 version 8.8, M3904 version 9.0 and M3905 version 9.0.

The latest firmware is included in PSWV version 123.

Firmware releases 8.8 and 9.0 for the M3903 and M3904/M3905 respectively was a bug fix release and resolves a number of known issues.  Firmware release 8.9 and 9.2 for the M3903 and M3904/M3905 respectively is a feature enhancement release required for 5.5 only.

If you would like more information, please open a Question ticket using the VOX Service Request portal. If you are not currently a customer, please contact Nancy Price via email or by calling 650-989-1015.

Nortel provided notice to customers and distributors that the BCM50 Rls 1.0 and Survivable Remote Gateway 50 (SRG50) Rls 1.0 products transitioned to Manufacture Discontinued status on May 7, 2007.  Nortel plans to transition these products to End of Life status in January of 2012.  After that time, support from Nortel for Release 1 of the BCM50 and SRG50 products will be limited or unavailable.  Any customer with installed products on these releases are strongly advised to upgrade to the latest available release.

To receive a quote for upgrade from BCM50/SRG50 Rls 1.0, please contact your VOX Account Manager. If you do not have a VOX Account Manager, please contact Nancy Price via email or by calling 650-989-1015.

Nortel transitioned the BCM Rls 3.7 and Survivable Remote Gateway (SRG) Rls 1.0 products to Manufacture Discontinued on December 4, 2006.  Nortel has extended the Support Life Cycle for these products until August 2011, at which time they will become End of Life and support from Nortel will be limited or unavailable.  Customers are strongly advised to upgrade to the latest release for their BCM200/BCM400 products at their earliest opportunity.

As of this notification, Release 4.0 is the current release for the BCM200/BCM400 products.

To receive a quote for upgrade from BCM200/BCM400 Release 3.7, please contact your VOX Account Manager. If you do not have a VOX Account Manager, please contact Nancy Price via email or by calling 650-989-1015.

Nortel announced their Support Life Cycle plan for BCM 3.6 in July of 2005 intending to End of Life BCM 3.6 on April 17, 2007.  This notification is to advise all VOX customers that any BCM200/BCM400/BCM1000 systems on release 3.6 is now End of Life.  Support from Nortel will be limited.  VOX will continue to supply best effort support on this product, but all customers are strongly advised to seek an upgrade to the latest release at their earliest opportunity.

To receive a quote for upgrade from BCM200/BCM400/BCM1000 Rls 3.6, please contact your VOX Account Manager. If you do not have a VOX Account Manager, please contact Nancy Price via email or by calling 650-989-1015.