Support Headlines

This notice is to advise customers of the support status of various software for the Ethernet Routing Switch 8600 product line.  Products at EOL (End of Life) status receive no support from Nortel and limited support from VOX Network Solutions.  Products at MD (Manufacture Discontinued) status receive limited support from VOX and Nortel and are no longer available for sale.  EoS (End of Sale) status receive full support from VOX and Nortel and are no longer available for sale.  GA (Generally Available) status receive full support from VOX and Nortel and are available for sale.

This notice is to communicate an extension to the life cycle for the Release 4.1 software.

• v5.0 is GA as of June 16, 2008
• v4.1 is GA as of June 23, 2006 and will transition to EoS on March 31, 2009.  It will transition to MD on September 30, 2009 and will become EOL on June 16, 2011.  All customers are encouraged to upgrade to the latest GA release before March 31, 2009.
• v4.0 is MD as of June 23, 2007 and will transition to EOL on June 23, 2009. All customers are encouraged to upgrade to the latest GA release before June 23, 2009.
• All releases prior to v4.0 are EOL and will receive limited or no support.  VOX will provide best effort upgrade support for all customers transitioning to the latest GA software. All customers are encouraged to upgrade immediately.

All customers with questions about the level of support provided at each status level should contact their account manager for further information.

To receive a quote for Software Upgrades on ERS 8600 products, please contact your VOX Account Manager. If you do not have a VOX Account Manager, please contact Nancy Price via email or by calling 650-989-1015.

As per Nortel’s advanced notification which we cited on November 3, 2008, Nortel has retired the 2330A and 2330B Wireless Access Point.  For more information, see VOX Network Solutions’ initial notification of Nortel’s intent to discontinue this product.

If you would like more information, please contact your VOX Account Manager. If you do not have a VOX Account Manager, please contact Nancy Price via email or by calling 650-989-1015.

Issue:

• CallPilot is in service and ready to accept calls, but all calls directed to CallPilot result in Ring-No-Answer

Environment:

• CallPilot 4.0
• CallPilot SU04
• Multimedia & Channel monitor show all ports idle and ready to accept calls

Solution:

• Please open a ticket using the VOX Service Request portal and request solution 1090.
• If you are not already a customer, please contact us and request to be set up as a customer so that you can request solution 1090.

You are cordially invited to attend the Microsoft Office Communications Server 2007 R2 virtual Launch on February 3rd.VOX Network Solutions, a Microsoft Certified Partner will be sponsoring the launch. Additionally, VOX has achieved the Microsoft Voice Specialized Partner Certification, in an effort to offer our customers expertise in deploying Microsoft Voice Applications including OCS 2007, OCS 2007 Release 2, Unified Communications, and Unified Messaging. If you have any questions, please contact your VOX Sales Representative. You will find the registration information below. We hope you can make it!

Unified. Now.

Increase productivity and unleash the true potential of your workforce.

You and your colleagues are cordially invited to join us for the Microsoft Office Communications Server 2007 R2 virtual launch on February 3rd  - Register NOW!

Microsoft® Office Communications Server 2007 R2 delivers on all three counts. It empowers your workforce with the flexibility necessary to access the people they need—when, where, and how they need them while at the same time decreasing environmental impact and expense by reducing unnecessary travel. Microsoft unified communications solutions help:

·                     Enhance team collaboration and productivity.

·                     Reduce operational complexity while ensuring compliance with data mandates.

·                     Extend communications systems investments into key business applications

With enterprise telephony (VoIP) as well as the integration of your telephony and e-mail infrastructures, your people can quickly and easily find the right person—and click to communicate from within everyday software applications and businesses process.

Register for the Office Communications Server 2007 R2 launch today at: www.microsoft.com/communicationsserver

http://www.microsoft.com/privacy

 

© 2008 Microsoft Corporation. All rights reserved. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

 

 

On Wednesday Dec 17, Microsoft released an out-of-band security update. MS08-078 - Security Update for Internet Explorer (960714). This security update resolves a publicly disclosed vulnerability. The vulnerability could allow remote code execution if a user views a specially crafted Web page using Internet Explorer. Some Nortel products contain this software as a component. This bulletin provides a multi-product consolidated response for the Nortel products which are potentially affected. MS08-078 addresses the following 4 vulnerabilities: 1. CVE-2008-4844 - Pointer Reference Memory Corruption Vulnerability - (http://www.cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2008-4844) A remote code execution vulnerability exists as an invalid pointer reference in the data binding function of Internet Explorer. When data binding is enabled (which is the default state), it is possible under certain conditions for an object to be released without updating the array length, leaving the potential to access the deleted object’s memory space. This can cause Internet Explorer to exit unexpectedly, in a state that is exploitable. An attacker could exploit the vulnerability by constructing a specially crafted Web page. When a user views the Web page, the vulnerability could allow remote code execution. An attacker who successfully exploited this vulnerability could gain the same user rights as the logged-on user. Please refer to the Microsoft link in the Source section for additional information about workarounds and mitigating factors for the vulnerability addressed by this update. Microsoft Ratings: Maximum Severity Rating - Critical Impact of Vulnerability - Remote Code Execution Exploitability Index - 1 - Consistent exploit code likely (Public at bulletin release) Before taking any action please ensure that you are viewing the latest official version of this security advisory by referencing http://www.nortel.com/securityadvisories

http://support.nortel.com/go/main.jsp?cscat=BLTNDETAIL&id=814044 MS08-078 Specific Information

With the release of the out-of-band bulletin on December 17, 2008, this bulletin summary replaces the bulletin advance notification originally issued on December 16, 2008.

The revised bulletin summary Web page includes the out-of-band security bulletin as well as the security bulletins already released on December 9, 2008.

For more information about the bulletin advance notification service, see http://www.microsoft.com/technet/security/Bulletin/advance.mspx

Here are the keyboard shortcuts for MOC.  I can never seem to be able to find out how to put a call on hold quickly.  Finally I know how…

Contact List

The following shortcut keys are available from the Office Communicator Contact List.

To do this	Press
Call a selected contact using the most recently called number	CTRL + ENTER
Open the Conversation window to start an IM session with a selected contact	ENTER
Delete a selected contact	DELETE
Open System menu	ALT + Spacebar
Move a contact group up	ALT + up arrow
Move a contact group down	ALT + down arrow
Open the Contact Card for a selected contact	ALT + ENTER
Close the Contact Card	ESC
Copy selected item	CTRL + C
Paste selected item	CTRL + V
Open online Help	F1
Navigate through Communicator	TAB
Reverse navigation direction	SHIFT + TAB
Add line break in Type a Note area	SHIFT + ENTER
Select multiple contiguous contacts	SHIFT + up arrow
Select multiple contiguous contacts	SHIFT + down arrow
Collapse group	Left arrow
Expand group	Right arrow

Starting a Call or IM from Search Results

The following shortcut keys are available from the Search Results pane.

To do this	Press
Open the Conversation window to start an IM with a selected contact in the Search Results pane	ENTER
Place a call to a selected contact in Search results.	CTRL + ENTER

Opening and Closing the Communicator Window

To do this	Press
Open Communicator	Windows Logo Key + Q
Minimize Communicator	ALT + F4

Making, Receiving, and Handling Calls

To do this	Press
Call a selected contact in the Contact List using the last dialed number	CTRL + ENTER
Accept an audio, video or conference call invitation from an invitation alert	ALT + C
Decline an audio, video or conference call invitition from an invitation alert	ALT + D
Turn on/off High Importance alert. This shortcut is available from the Communicator Conversation window.	CTRL + SHIFT + I
Transfer a call. This shortcut is available from the Communicator Conversation window.	CTRL + SHIFT + T
Place a call on hold/Resume call. This shortcut is available from the Communicator Conversation window.	CTRL + SHIFT + H
Invite someone to a call. This shortcut is available from the Communicator Conversation window.	ALT + I
End a call. This shortcut is available from the Communicator Conversation window.	ALT + Q

Invitation Alerts

To do this	Press
Navigate to an invitation alert that appears on your computer screen	Windows Logo Key + T
Accept an invitation alert that appears on your computer screen. The invitation could be for an IM, an audio or video call, or a conference.	Windows Logo Key + A

 

Conversation Window

The following shortcut keys are available from the Communicator Conversation window

To do this	Press
Change the Conversation Subject from the Conversation winsow	CTRL + J
Invite someone to join the conversation	ALT + I
Rejoin an instant messaging conference	ALT + R
Call participant(s) in an IM conversation	CTRL + SHIFT + ENTER
Add video to a conversation	CTRL + D
Send a file	CTRL + F
Show/hide instant messaging area	CTRL + W
Show/hide participant list in the Conversation window	CTRL + R
Lock/unlock a conversation	CTRL + K
Start Office OneNote (Office OneNote must be installed)	CTRL + N
Save contents of an instant messaging session	CTRL + S
Cut selected text	CTRL + X
Copy selected text	CTRL + C
Paste selected text	CTRL + V
Select all text	CTRL + A
Add line break for a new paragraph in the instant message area	SHIFT + ENTER
Send instant message	ENTER
Delete text	DELETE
Undo action	CTRL + Z
Redo action	CTRL + Y
Transfer a call	CTRL + SHIFT + T
Place a call on hold/Resume call	CTRL + SHIFT + H

Instant Messaging Area (Rich Text)

The following shortcut keys are available from the Instant Messaging area of the Communicator Conversation window.

To do this	Press
Bold selected text	CTRL + B
Italicize selected text	CTRL + I
Underline selected text	CTRL + U
Strikethrough selected text	CTRL + T
Increase font size of selected text	CTRL + ]
Decrease font size of selected text	CTRL + [
Change font	CTRL + SHIFT + F

Here is a some of the new features that will be included in the new Communicator Mobile 2007 R2..

This is from the Communicator Team Blog.. The original post can be found here.  http://communicatorteam.com/archive/2008/11/26/349.aspx

Communicator Mobile 2007 R2

Microsoft Office Communicator Mobile 2007 R2 is almost ready to be shipped to customers, so now is the perfect time to present this Microsoft Office Communications Server (OCS) client that makes it easy to stay connected from a mobile phone.

 

The Communicator Mobile project was conducted in parallel with the other OCS 2007 projects. The goal was to elevate mobile devices to first-class participants in Microsoft’s Unified Communications (UC) ecosystem. Thinking about the investments Microsoft made in voice, it made sense for us to have an OCS client on the mobile phone.  We wanted this client to be a full UC endpoint, allowing the mobile phone to be the user’s only phone and a great complement to Microsoft Office Communicator.

 

When Communicator Mobile 2007 shipped last year, it had the necessary foundations that we needed to achieve our goal. It allowed a user to send and receive instant messages, receive and publish presence, and search for contacts in the enterprise’s address book. Shipping Communicator Mobile 2007 was exciting. We were anxiously awaiting the first customer feedback—after  all, this is who we build products for. Users were happy with the ability to receive and send instant messages from the mobile phone and to update their presence on the road, but they asked for better battery life and the ability to receive and place phone calls through their enterprise OCS server. Both features had been on our minds from the beginning, and this feedback told us what to focus on for the next release Communicator Mobile.

 

Fast forward to the end of 2008: We are getting ready to release Communicator Mobile 2007 R2, which features more than 60% improvement in power consumption, single-number reach capabilities, plus various other tweaks and improvements that will make the mobile worker’s life better.

 

To reduce power consumption, we mainly focused on adapting the OCS presence model to a mobile device.   The always pulling presence feature is a great solution for Communicator, but it wasn’t so great on a mobile device (rapid power consumption). On a mobile device, (which features limited screen real estate and only one visible application at a time), presence doesn’t need to be updated when Communicator Mobile is in the background. With this in mind, we designed a new presence model that prevents waking up the phone’s radio when it is not really needed. We also tied subscription packets to IM packets (to use the fact that radio is already active) and we suspended presence updates when the application is running in the background. At the same time, we improved the sign-in process to add some caching and significantly reduce sign-in time.

  

Because presence is essential to modern communication and because we had the goal of making a mobile client that is a first-class citizen of the UC world, we decided that Communicator Mobile will not only display presence but that it will also actively participate in the presence model.

 

When I am on the road, if I am connected on my mobile device, it is useful for my contacts to know this before contacting me; very often, for example, this helps people decide to use voice instead of IM, as they know I might be driving. Communicator Mobile 2007 R2 publishes a specific presence state that shows my presence as on a mobile device (I am available on mobile, or busy on mobile, etc…). It is also publishing my device capabilities, so I don’t receive application sharing invites, for example.

 

If Communicator Mobile is your only phone, it has to be able to receive calls that are arriving at your desk, and also it has to allow you to make outgoing calls via your work phone, even when you are away from your desk. All of this is part of our new client Single-number Reach feature.  The first time you start Communicator Mobile, it does a basic check of your configuration in order to enable Enterprise Cellular Telephony (ECT) on your device.  For example, Communicator Mobile determines whether you are UC enabled, or whether you have already set up any call-forwarding rules.) , With ECT, every call made to your desk phone (from another Communicator user or from any phone in the world) will automatically generate an “incoming call” notification on your Communicator Mobile phone.

 

From the message you can decline and send the call to your work voice mail (just like from Communicator). This allows you to have only once voice mail for all your work calls. If you decide to answer the call, it will look like you are taking the call from your desk, because Communicator Mobile IS your desk phone.

One Phone, One voice mail, Single Number Reach, a true Unified Communication statement.

Communicator Mobile 2007 R2 also allows you to place calls that are originated from your company phone, even when you are using your mobile phone on the other side of the continent. On your contact’s details cards, you now have an entry to place a call via work.  Technically, Communicator Mobile is using the data connection to request your company’s OCS to place two calls, one to your contact one to yourself, and then merge the calls. The benefits are numerous:  Your call appears as if it was originated from your company (useful when you do not want to disclose your location or your mobile phone number), and it allows you to call the other side of the world while being charged for a local call.

Call via Work from contact list

 

Call from Communicator UI

 

 

Communicator Mobile 2007 R2 also support for call handling setup. From your device, you can configure routing rules from your phone, to also ring your home phone, for example, or to pick up calls from your hotel room.

 

 

 

Communicator Mobile 2007 R2 works on Windows Mobile 6 (PocketPC or SmartPhone) with a minimum of 72 MB or ROM.

We also developed a Communicator Mobile 2007 R2  for Java. The application runs on mobile devices with 240 X 320 display size, MIDP 2.0, CLDC 1.1. It is supported on Nokia S40, 5th edition phones like 3120 Classic, 3600 Slide, 5220 XpressMusic , 5310 XpressMusic , 5610 XpressMusic,  6212 Classic, 6300i, 6301, 6500 Classic, 6500 Slide, 6600 Fold, 6600 Slide, 7210 Super Nova, 7310 Super Nova, 7510 Super Nova, 7610 Super Nova, 7900 Prism, 8800 Arte and  Motorola Razr. Note: This version does not support call handling setup.

 

 

Nortel has released an update to their CS1000 Telephony Manager Hotfix Applicability document:

  Nortel CS1000 TM Hotfix Bulletin (v10/29/2008) (19.3 KiB)
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This document provides information about the changes between the last document and the latest document and includes (by URL reference) an Appendix A, which provides the detailed list of patches applicable by Telephony Manager release and operating system.

  Nortel CS1000 HotFix Details (Appendix-A, v10/29/2008) (242 KiB)
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For the latest document, always visit Nortel’s support website: http://support.nortel.com/

If you would like more information, please open a Question ticket using the VOX Service Request portal. If you are not currently a customer, please contact Nancy Price via email or by calling 650-989-1015.

Nortel has released an updated Microsoft Hotfix Applicability document for Contact Center 6.0.

  Contact Center 6.0 Microsoft Hotfix Applicability (v12/02/2008) (810 KiB)
You need to log in to download this file.

For the latest release, always visit Nortel’s website at http://support.nortel.com/

If you would like more information, please open a Question ticket using the VOX Service Request portal. If you are not currently a customer, please contact Nancy Price via email or by calling 650-989-1015.